Cosmy — Telegram bot for an online store

/ CHALLENGE

Project challenge: Cosmy

The store needed a post-purchase channel: order status, support and feedback without manual messenger routine.

• Clients needed order history and details in the bot
• Direct support requests were required
• Ratings and reviews had to live in one place
• Data had to sync automatically to Google Sheets
• Support needed fast replies during business hours
• Automation had to raise engagement without growing headcount

/ SOLUTION

Solution built for Cosmy

We built Cosmy Assistant as a service layer around orders — from status to review — inside Telegram.

• Order history: product, status, total
• Support requests directly in the bot
• Ratings and reviews after delivery
• Google Sheets integration for auto-saving data
• Fast replies during business hours
• A journey that keeps the client in one convenient channel