Cosmy — Telegram bot for an online store

Cosmy Assistant helps customers manage orders in Telegram: order history, support, ratings and reviews. Google Sheets automation delivered 400+ clients and +40% engagement.

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Cosmy — Telegram bot for an online store
400+

clients

+40%

engagement growth

24/7

support channel

5★

ratings & reviews

/ CHALLENGE

What was

The store needed a post-purchase channel: order status, support and feedback without manual messenger routine.

  • Clients needed order history and details in the bot
  • Direct support requests were required
  • Ratings and reviews had to live in one place
  • Data had to sync automatically to Google Sheets
  • Support needed fast replies during business hours
  • Automation had to raise engagement without growing headcount

/ SOLUTION

What we did

We built Cosmy Assistant as a service layer around orders — from status to review — inside Telegram.

  • Order history: product, status, total
  • Support requests directly in the bot
  • Ratings and reviews after delivery
  • Google Sheets integration for auto-saving data
  • Fast replies during business hours
  • A journey that keeps the client in one convenient channel
Cosmy — Telegram bot for an online store

/ OUTCOME

Result

400+ clients and 40% higher engagement thanks to clear order management, support and reviews in Telegram.

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