Cosmy — Telegram bot for an online store
Cosmy Assistant helps customers manage orders in Telegram: order history, support, ratings and reviews. Google Sheets automation delivered 400+ clients and +40% engagement.
400+
clients
+40%
engagement growth
24/7
support channel
5★
ratings & reviews
/ CHALLENGE
Project challenge: Cosmy
The store needed a post-purchase channel: order status, support and feedback without manual messenger routine.
- Clients needed order history and details in the bot
- Direct support requests were required
- Ratings and reviews had to live in one place
- Data had to sync automatically to Google Sheets
- Support needed fast replies during business hours
- Automation had to raise engagement without growing headcount
/ SOLUTION
Solution built for Cosmy
We built Cosmy Assistant as a service layer around orders — from status to review — inside Telegram.
- Order history: product, status, total
- Support requests directly in the bot
- Ratings and reviews after delivery
- Google Sheets integration for auto-saving data
- Fast replies during business hours
- A journey that keeps the client in one convenient channel
/ OUTCOME
Result
400+ clients and 40% higher engagement thanks to clear order management, support and reviews in Telegram.
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