WHAT WE DO?/AI chatbots
AI chatbots for support, sales, and onboarding
We connect AI to Telegram or a website widget: the bot replies in the customer’s language, draws on your documents, and hands complex chats to a manager.
AI works well where the same questions come in many wordings. We constrain knowledge sources, add “don’t invent” rules, and hybridize with buttons — so conversion stays controlled and answers stay within your policy.
GPT
modern models
24/7
replies
hybrid
buttons + AI
handoff
to a human
What an AI bot can do
- Answers based on your pricing, FAQ, and company policies
- Lead qualification and contact capture in a smooth flow
- Multi-language support without a separate team
- Escalation to a human with full dialogue context
- Works in Telegram, on the website, or both channels
- Dialogue logging and prompt improvements after launch
Who an AI bot is for
Lots of repeating questions in support or sales
You have a knowledge base / FAQ / pricing the bot can learn from
You need 24/7 replies without growing headcount
Customers write freely, not only tap buttons
You want a hybrid: menu for actions + AI for explanations
Sensitive niche — you need careful answers and handoff
When AI beats a button-only bot
A classic scenario is ideal for rigid steps (booking, payment). AI shines when questions are many and wordings vary.
We often build a hybrid: buttons for key actions + AI for free-form questions.
Before production we run a set of test dialogues and define what the bot should answer vs. hand off to a manager.
Safety and answer quality
We limit knowledge sources, add rules, and test on typical dialogues.
For sensitive topics we set careful replies and mandatory handoff to a specialist.
What’s included in the rollout
01
Knowledge base
Collecting and structuring materials, tone of voice, off-limits topics.
02
Scenario and guardrails
Answer rules, escalation, lead capture, no hallucinations.
03
Channel and integrations
Telegram / website, CRM, team notifications.
04
Post-launch tuning
Reviewing the first weeks of dialogues and prompt fixes.
Where AI has the biggest impact
Product support
Statuses, terms, instructions — without a messenger queue.
Pre-sales
Explaining the offer, qualification, booking a call.
Customer onboarding
First steps after purchase, fewer “how do I start?” tickets.
Internal knowledge
AI assistant for the team on policies and FAQ.
Have sample customer questions?
Send 10–20 real messages — we’ll say whether AI can cover them well.
Bots and interfaces from practice
Examples of chat solutions and products where dialogue and automation are central.
How we connect AI
- 1
Knowledge base
We gather FAQ, documents, tone of voice, and taboos.
- 2
Scenario & integration
Channel (Telegram/site), CRM, lead handoff.
- 3
Tests & tuning
Quality checks, prompt fixes, monitoring the first weeks.
AI chatbot FAQ
Can you train the bot on our documents?
Yes. We use your materials as the answer source and update the base when the offer changes.
Will AI replace managers?
Usually no — it takes off repeating questions and delivers warmer leads. Live sales stay with the team.
How much does an AI bot cost?
Depends on channel, knowledge-base size, and integrations. After the brief we quote development + estimated API costs.
Where will the bot run?
In Telegram, on the website (widget), or both channels with one shared logic.
Want AI support without messy answers?
Send sample customer questions — we’ll assess whether AI fits your case.