TeleBots delivers custom digital work (development, design, setup), not off-the-shelf goods. This page states when a refund is possible.
Default rule
Once work has started (brief in progress, layouts, code, prototype) there is no general automatic refund. We state this before payment: here, in the quote and on the call. A deposit pays for time already spent, not a “slot reservation”.
Before work starts
If a deposit was paid but the Provider has not started and both sides cancel in writing, the amount can be refunded minus the payment provider’s non-refundable fee, if any.
“Website for $200” offer
The consultation and prototype are free and without obligation. The $200 is due only after you approve the prototype. If it does not fit, you pay nothing. After you pay for the finish, the same custom-work rule applies.
Exceptions
We may refund or fix the work at no extra cost if the Provider materially missed the agreed scope, delivered the wrong result, or cannot finish due to our fault. Email roman.fedoniuk@gmail.com with payment reference, date and what was not delivered.
How to request
Write by email, Telegram or phone. We reply within 5 business days. Approved refunds go back through the original channel (card, IBAN, payment system) on that channel’s timeline — usually within 10 business days after confirmation.
Provider contact information
- Recipient: FOP Fedoniuk Roman Ihorovych
- IBAN: UA933220010000026005370092533
- EDRPOU: 3831208275
- Address: Kyiv, Ukraine
- Phone: +380960908006
- Email: roman.fedoniuk@gmail.com