Applum — Apple service automation in Telegram

An Apple service owner needed to automate the whole business. We built a Telegram bot that covers Trade-In sales, repair intake and a referral program — replacing the routine of several staff members.

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Applum — Apple service automation in Telegram

+40%

conversion in 30 days

−50%

team routine

24/7

sales without pause

manual-factor errors

/ CHALLENGE

Project challenge: Applum

Device sales, service and acquisition depended on people. The business needed a bot that guides clients to purchase and removes operational routine.

Automate iPhone, iPad and MacBook sales with Trade-In
Service had to accept repair requests with diagnostics
A referral program had to run without manual tracking
All leads had to land in Google Sheets as CRM
Broadcasts for promos and new arrivals were required
The team needed an admin panel to control processes

/ SOLUTION

Solution built for Applum

We built a Telegram bot as a single entry point for sales, service and bonuses — with smart dialogs and automations.

Sales: device orders with Trade-In
Service: repair intake with diagnostics
Bonuses: referral program for acquisition
Google Sheets CRM for every request
Smart dialogs that guide clients to purchase
Broadcasts and an admin panel for process control

/ OUTCOME

Result

In 30 days: +40% conversion, −50% routine, 24/7 sales and zero manual-factor errors. The bot replaced the routine of three staff members and left the team with high-value work.

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